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Defect Triage Manager

Are you interested in working with the nation’s largest independent software testing company? Read on!

QualiTest is looking for a Defect Triage Manager in Bristol, UK.

If you’re passionate about testing, we want to talk to you!

Job Summary

To lead defect triage & reporting activities for the ESN programme and associated smaller projects, drive the ownership and resolution of defects via triage process including impact/priority management, triage call management, resolution management and stakeholder reporting.

Be a single point of contact, co-ordinating triage resources & resolving areas to ensure the resolution of defects in line with business, operational and technical success criteria.

Act as an advocate for Technology Test, engaging other functions within Technology and across functions, in order to communicate test principles, aims and process. Share success and ensure the value added is understood by technical and non-technical stakeholders.

.Responsibilities and Duties


  • Has responsibility for all aspects of defect triage management, including communication & risk mitigation, from initial evaluation to realisation into defect resolution and subsequent improvement analysis. To set direction for the programme across the defect triage management life-cycle ensuring all key milestones are achieved in compliance with the TSDD Framework.
  • Support the defect manager in the strategy creation, planning & delivery management of the defect triage process to deliver the ESN programme.
  • Be a subject matter expert on HP ALM toolset, configuring and managing tool to ensure all aspects of capability are utilised including release, requirements, test planning, defect management & reporting
  • Manage and report on all defects highlighted /raised by business areas as a result of major Technology programmes.
  • Chair Defect triage calls in a structured manner to ensure focus on key priority issues
  • Chase outstanding actions to achieve defect resolution
  • Work with other Supplier Defect Triage Managers and Test Managers to co-ordinate delivery of defect fixes into Test Environment
  • Provide daily defect status reports in advance of Defect Management calls.


Qualifications and Skills


  • Significant experience of the testing lifecycle with prior involvement in Defect Management in the telecommunications sector.
  • Experience of managing defects on large scale, complex integration Programmes/Projects
  • Experience of managing teams, often made up of complex supply chains in multiple locations
  • Ability to work under pressure and to assist peers in same situation whilst ensuring that quality is maintained
  • Experience of working in a team environment
  • Clear communicator
  • Results driven
  • Proven delivery track record

Why QualiTest?

Stability - QualiTest Group is a well-established, dynamic, stable company. We are the nation’s largest pure play testing and QA company.
Learning opportunities - Gain hands-on project experience, exposure to multiple projects, environments, testing tools and programming languages!
Welfare  - We tailor our benefits to our employees’ needs; School tuition reimbursements, free gym membership, and more. 
Culture – All QualiTesters help to shape and build our company culture with a simple goal, to love coming to work.
Growth - QualiTesters have growth opportunities to move into management and continually move up the career ladder
Global – With branches across the world, we always have new exciting opportunities around the corner. (added a bullet point)
Teamwork- Like working in a proactive team where your input and ability are valued? QualiTest is your place!

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